Education:

A bachelor’s degree in computer science or a related field is ideal, but some jobs may only require an associate degree.

Technical Skills:

You should have a strong understanding of computer hardware and software, networking, troubleshooting, operating systems, security practices, and database management.

Customer Service Skills:

You should have strong interpersonal skills to communicate complex information in an accessible manner.

Problem-Solving Skills:

You should be able to analyze and resolve IT problems efficiently.

Some other Skills That May be Useful Include:

Knowledge of coding languages like Java and Python.

Familiarity with best practices for technical documentation.

The ability to manage multiple tasks, and Empathy.

You can also validate your skills and knowledge with certifications like CompTIA A+ or Microsoft Certified: IT Professional.